My experience with a service facilitation provider is quite different from most of the comments in support of it. The service facilitator is not my adult child's advocate and has not helped navigate the complex and broken Medicaid waiver system. During the first visit, the service facilitator asked some questions and told my husband and I how many hours would be requested for my child who has Autism and ID. After that, the SF explained how to enroll. The SF made it sound like there is a 56-hour hard max for personal assistance service unless the individual is homebound and that parents need to be parents. I didn't feel the information was accurate, so I did some research afterward. At the next visit, I brought up that the daily max is 16 hours depending on needs and during the following visit I asked a question about some of the tasks because they were not discussed. I was told once again parents need to be parents and certain tasks would not apply to my child because they are not allowed and are considered part of my responsibility as a mom. However, I have been unable to find the specific DMAS regulation or policy stating that one particular task is prohibited. I was very surprised when I read the comments and some Facebook comments where a mom or dad is the paid caregiver and receiving signifcantly higher hours such as 72, 84, 96, 112. I do understand they are needs-based but the SF would not even allow any hours after the day support program, which is only 6 hours per day. I believe that the change to a support broker model will happen but I wonder if their authorization process will be more standardized rather than relying on how an individual SB interprets the DMAS guidlines and regulatons.