Online Public Comment Submission 

I strongly oppose the proposed DMAS changes that would replace Services Facilitation with a Support Brokerage model. My Services Facilitator has helped my family navigate a complicated Medicaid waiver system, understand requirements, avoid service interruptions, and access resources that support my loved one in the community. Their guidance, advocacy, and responsiveness have been invaluable.

I am especially concerned about losing the ability to choose a Services Facilitation provider that best meets our family's needs. Choice and competition help ensure quality services and allow families to builds trusted relationships with professionals who understand their unique circumstances.

For many families, Services Facilitators are not simply administrative support; they are partners who help us successfully manage waiver services and maintain community living. I encourage DMAS to preserve the current Services Facilitation model and maintain family choice. These services make a real difference in the lives of Virginians with disabilities and their caregivers.

Thank you for considering my comments.