I have so many mixed emotions regarding the decision to go agency instead of Consumer Direct.
I became part of Consumer Direct when I was place in the situation to take care of my elderly mom as she was going through the stage of dementia and my sister who is Down Syndrome. After awhile I decided to go Agency.. This was the biggest mistake of my Life for these reason. The frustrating level the agency put you through while you trying to take care of your love one is unreal.