| Action | Streamline administrative process; improve program efficiencies; and eliminate redundancies. |
| Stage | Proposed |
| Comment Period | Ended on 2/12/2016 |
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1. Contact to the individual by the director or designee regarding a complaint is not always possible within 24 hrs if a complaint comes in very late on a Friday or issued during a weekend - suggest adding the wording "or by the next business day".