Virginia Regulatory Town Hall
Department of Criminal Justice Services
Department of Criminal Justice Services
Rules Relating to Compulsory Minimum Training Standards for Dispatchers [6 VAC 20 ‑ 60]
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2/12/16  4:29 pm
Commenter: Charlie Udriet, Deputy Director, Hanover County 911

Training Standards

The current training standards need to be supplemented by on-going training.  Having set minimum standards is fine, but the required hours toward certification needs to increase from 40 hours to at least 80 hours. Currently there is no requirements for on-going training and certifications for dispatchers.  The State should mandate either annual or bi-annual recertification standards with required in-service training hours for all dispatchers.  Also the term dispatcher needs to replaced with Public Safety Emergency Communications Officer to better reflect the job duties and essential functions required of a dispatcher.  The role of the dispatcher has become more technical, more stressful and more demanding.  The training standards needs to reflect that the job is more than a clerical position - that answers a phone and talks on the radio - it is a highly technical profession and needs to be treated as a public safety essential function that is indeed a profession not just a stepping stone job toward other areas of public safety.

CommentID: 49606