Our loved ones suffer enough with all they already have going on. Removing the service facilitator is going to put more in the laps of the parents. Atleast we have someone on our side helping us work through this already difficult time. Having the ppl acting as our service facilitator or “BROKER” is going to be a mess. They already have enough going on. To get any problem resolved through PPL now can take several months. I can’t imagine what it will be like when people’s benefits and waivers get dropped because they are managing to many issues PPL has now.  Keeping up w/ renewals and being in new workers is just going to get everything backed up… Who suffers??? The ones who really need the service, the consumer!! Please keep some stability for our love ones.