Shifting the Virginia Solid Waste Operators License exam to a closed book model may seem like a step toward upholding high standards, but it actually makes it much harder for us to bring in, grow, and keep the talented people we need. In the fast-changing world of waste management, it's not just about what you can remember; it's about how well you can use the information at hand to solve problems. I strongly believe that giving our staff access to resources during the exam mirrors the real-life scenarios they'll face on the job, helping them to not just know the facts, but understand how to apply them. This isn't just about passing a test; it's about preparing our people to be the best in the field, ensuring they're equipped to make smart, informed decisions that will benefit our community and environment.