Virginia Regulatory Town Hall
Public Safety and Homeland Security
Virginia Alcoholic Beverage Control Authority
Virginia Alcoholic Beverage Control Board of Directors
Mandate 658

Mandate Information
Mandate Title:
Improving customer expectations and agency customer service
Purpose of legislation
This law amended numerous sections in the Alcoholic Beverage Control Act to better meet customer expectations and improve agency customer service, including provisions that promote the use of electronic communication, facilitate electronic purchases and optional storage of electronic payment information, offer incentives to licensees, provide multiyear license options, and promote the collection and maintenance of accurate contact information for communications with licensees, with some limitations. The law also removed provisions in current law that allow winery and farm winery licensees to sell cider to retail licensees approved by the Board for the purpose of selling cider.
Legislation mandating a change Chap 412 (2015)
VAC chapters to be amended Not yet determined.
Associated Regulatory Actions No regulatory action has been filed.
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