"Level II serious incidents" #4 includes E.R. and urgent care visits when not used in lieu of primary care physician visits. Does this mean that if an urgent care visit is used in lieu of a primary care visit, it should be considered a Level I incident? Clarification is needed. Further, examples are given for level II and Level III incidents. Examples should also be given for level I incidents.

Append Serious Incident definition to... "includes death, serious injury and may include serious illnesses" and further define types/nature of illnesses which are to be included and thus reported out.

"Level II serious incidents" #5 should be amended to say "unplanned" hospital admissions.