12VAC35-115-175.A.6 in the January 2025 draft regs 

Recommend that this specifically state that the human rights advocate for the complainant and the provider not serve dual roles, but be different advocates. 

12VAC35-115-175.E.3 in the January 2025 draft regs 

We agree that notification of complaint to DBHDS should occur as soon as possible, however, if there is no one to receive and review this complaint in CHRIS outside of business days, it would decrease the weekend and holiday burden on providers, if the regs stated that complaints made on weekends or state holidays shall be reported to the department the next business day.