An association complaint shall concern a matter regarding the action, inaction, or decision by the governing board, managing agent, or association inconsistent with applicable laws and regulations.

The above portion of the definition needs to be further refined.  Is the complaint process for maintenance issues that the Board/management agent has not timely addressed?  Is it for covenant violations?  What exactly is meant by a "complaint."  Will all maintenance requests have to be filed through this process.  The defintion is unclear.  With uneducated Boards and ill-informed management companies, how will unit owners know the complaint process is being performed correctly and who makes a determination as to what a complaint is?

Thank you.