The main problem with HOA is the abuse of power by Board members.  What good this Ombudsman will be when Board members think that they are GODS.  This is another waste of time and tax payer money.  No HOA will ever disclose in it’s entirely the complaints made by the homeowners, specifically when the Board members are in violation of the covenants.  HOA board members literally harass homeowners via letters for the most petit thing, there are a lot of HOA that run and conduct business as a tyranny.