(Responding to the previous comment)  Not all VHOAs have procedures in place to deal with a homeowner's complaint. The lucky (and well run) ones do.  The Virginia Property Owners Association Act is silent on requiring such procedures. The heavy volume of homeowner complaints thus far to the ombudsman's office justifies its existence.  Without that office,  a VHOA member in an association without a functioning complaint procedure is limited to initiating a board recall effort, sueing, or moving.  For $25, the ombudsman option is most welcome.