Virginia Regulatory Town Hall
Agency
Department of Medical Assistance Services
 
Board
Board of Medical Assistance Services
 
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4/29/22  7:27 am
Commenter: Alliance Family Counseling

Disheartening
 

As a provider that does not abuse the system, it is disheartening to read the proposed changes.  Once again, those affected are the ones who need the most help. How do we, as providers assist those in crisis in a manner of three days?  How do we get the referrals if these same services are being provided by the Hub?  It takes sometimes 2 days to receive the authorization, despite working with the client and most of the clients that we as an agency have helped are homeless, have no supports in place, some don't even have income.  We are told to refer them to the homeless hotline, well... the hotline refers them to Crisis..... It takes a few days before the client is able to be forthcoming and even so, it is not the entire picture.  We cannot put a bandaid on the issue but cutting these services is severing the artery.  Sure, there are companies that are abusive and yes, there are some clients that are crisis jumping, put a cap on how many times a client can be admitted in crisis in a 3 month period.  More importantly, what is the state doing about the housing shortage?  Three days is just barely enough to get the medication appointment scheduled, what can be accomplished in three days?  I propose keeping the 7 day time frame and decreasing the amount of times a client can use crisis.

CommentID: 121889