Proposed Performance Outcomes for Dispatchers

The Department of Criminal Justice Services is seeking public comment. The public comment period opens on March 19, 2018 and closes on May 21, 2018. Public comment is accepted through the Virginia Regulatory Town Hall website. The agenda for the June 14, 2018 meeting of the Committee on Training will include an opportunity for public comment.

The members of the Dispatcher Curriculum Review Committee (CRC) have spent more than two years conducting a comprehensive review of the minimum training standards for dispatchers. The members have reviewed, discussed, revised, and repealed existing performance outcomes; reviewed, discussed, and revised proposed performance outcomes submitted by stakeholders; and discussed and developed new performance outcomes.  

The Dispatcher CRC has worked diligently to address first responder and public safety while identifying the knowledge and skills essential for the dispatch profession. The CRC worked to streamline the performance outcomes remove redundant and antiquated language and clarify confusing and ambiguous training objectives, testing criteria and terminology. The CRC has approved a comprehensive re-write of the dispatcher performance outcomes and intends to recommend the Committee on Training approve the package as submitted.

The comprehensive re-write of the dispatcher performance outcomes can be viewed on the DCJS website on the Law Enforcement page https://www.dcjs.virginia.gov/law-enforcement by clicking on the tab labeled “Proposed Performance Outcomes for Dispatchers”.