Several items that should be addressed in the training standards update are:

Emergency Communications Technology-dispatchers are using numerous technologies on a daily basis to ensure that citizens are receiving the necessary services. The technologies are continuously changing and it is imperative that they have a basic understanding of how the systems work. This includes wireless devices, next generation 911 equipment, computer aided dispatch (CAD), GIS, and radio networks.

Crisis Intervention Team (CIT)-it is important the dispatchers understand early on the complexities of dealing with those that are experiencing mental and emotional crises.

Mandatory Continuing Education-the job responsibilities for dispatchers have grown and changed through the years and will continue to do so in the future. Mandatory continuing education for dispatchers will help to ensure that the work force is remaining informed about new and emerging topics within the industry.