911 call taking and dispatching is a dynamic profession that is subject to rapid changes in the Public Safety field, hence the need for in-service training programs for all call takers and dispatchers. Newly employed call takers and dispatchers as well as lateral transfers require initial training in order to update them regarding the latest developments in 911 field.  Becuase of constant changes in technology, incident handling and deployment, it is imperative that all dispatch personnel and call takers receive annual in-service training to be better prepared handling incidents and providing safety in the field.