My comments echo those of other PSAP communities.  We need to incorporate more to prepare these individuals for what may come, as it is all too often that the only training received is in the academy.  Adding more specialty or in-depth classes will produce a more versatile employee.  Bringing back components of EMD, incorporating more on crisis intervention (CIT), and including fire and rescue services would prove to be beneficial as they are fundamentals in many centers.  Inclusion of CPR and NCIC/VCIN certification, as optional courses, would begin building the necessary foundation for a multi-disciplined Communications Officer.  However, with varying vendors for CPR and EMD, this may be where the precedence must be set.

Additionally, and again already a core concern, is the need for mandated continuing education.  With the ever evolving political/social climate and technological advances, this would ensure that those remaining in this professional field are not left behind.